Pv15 Privacy Policy – User Information Protection

1. Information We Collect

When you register and use the pv15 platform, we collect several categories of information to ensure our services run smoothly and securely:

• Account information: username, email address, password (stored in encrypted form), date of birth, and mobile number.
• Local payment information: details of the payment method used, such as FPX or e-wallets. We do not store full card numbers — all financial transactions in Malaysian Ringgit (RM) are processed through secure payment providers.
• Device & browser information: device type, operating system, browser version, IP address, and language settings.
• Usage data: pages visited, games played, session duration, and interaction patterns within the platform.
• Cookies: small files stored on your device to recognise your session and preferences.

All information is only collected when you voluntarily provide it or through your normal use of the platform.

2. How We Use Your Information

Information collected by pv15 is used for specific and legitimate purposes, including:

• Processing account registration and verifying user identity.
• Processing deposits and withdrawals in MYR and ensuring transaction accuracy.
• Providing customer support and resolving any enquiries or complaints.
• Improving platform performance based on usage patterns and feedback.
• Sending important notifications related to your account, security, or policy updates.
• Complying with applicable legal and regulatory requirements in Malaysia.

Pv15 does not use your information for third-party marketing without your consent.

3. Cookies & Session Tracking

The pv15 platform uses cookies to enhance your experience. Cookies allow the platform to remember your language preference, login status, and display settings without you having to re-enter them each time.

There are two types of cookies used:

• Session cookies: automatically deleted when you close your browser. Used to maintain your login state during an active session.
• Persistent cookies: stored on your device for a set period to recognise returning users and save your platform preferences.

You can manage or delete cookies through your browser settings. However, doing so may affect certain features within the pv15 platform.

4. Data Storage, Security & Sharing

All pv15 user data is stored on SSL-encrypted servers. Access to personal data is strictly limited to authorised personnel and is subject to rigorous security procedures.

Data security: pv15 applies encryption both in transit and at rest. Passwords are never stored in plain text. Our systems are regularly monitored for any suspicious activity.

Third-party sharing: pv15 does not sell or rent users' personal information to any party. Information may only be shared in the following situations:

• To approved payment service providers for processing MYR transactions.
• When required by law or a valid court order in Malaysia.
• To relevant authorities in cases of suspected fraud or illegal activity.

5. User Rights Over Personal Data

As a pv15 user, you have full rights over your personal information. These rights include:

• Right to access: you may request a copy of the personal information we hold about you.
• Right to rectification: if any information is inaccurate or outdated, you have the right to request a correction via your account settings or customer support.
• Right to erasure: you may request the deletion of your account and associated data, subject to any applicable legal retention requirements.
• Right to restriction of processing: under certain circumstances, you may request that pv15 restrict the processing of your data.

To submit any request relating to your personal data, contact us at [email protected], stating the nature of your request and your account details. We will process your request within a reasonable timeframe.

6. Policy Changes & How to Contact Us

Pv15 reserves the right to update this Privacy Policy from time to time. Any changes will be communicated to users via in-platform notifications or registered email at least 7 days before taking effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

This policy is also subject to Malaysia's Personal Data Protection Act 2010 (PDPA). pv15 is committed to complying with all applicable legal provisions governing personal data protection in Malaysia.

If you have any questions, concerns, or complaints regarding privacy and data protection, please reach out to our team:

• Email: [email protected]
• Via live chat within the platform after logging in
• Also see the FAQ for enquiries related to privacy and account security